See below for a quick overview about what changes are coming.

In the next few months, Ram Tool will be combined with White Cap and operations will be fully integrated. With this exciting change, Ram Tool will begin transitioning to the White Cap brand. Over the next several months, you will begin to see White Cap signage at current Ram Tool locations as we go forward as one White Cap!

White Cap serves as a one-stop shop providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, residential and infrastructure end markets.

White cap is comprised of multiple brands and operates more than 450 branches across North America with more than 9,000 employees supporting approximately 200,000 customers. Click here to learn more.

The Ram Tool brand will begin its transition to White Cap in two groups:

• Group 1 – October 2022 – Includes all Ram Tool branches in Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia.
• Group 2 – February 2023 – Includes Ram Tool branches in Arkansas, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Ohio, Oklahoma, Tennessee, Texas, and West Virginia.

The goal is to combine the best aspects of both companies under the White Cap brand. Customers will still see the same knowledgeable, capable, and dependable associates they rely on, along with even more products and services.

Both White Cap and Ram Tool share the same mission of earning your trust and relentlessly driving your success by always delivering what you need, when and where you need it. By combining under the White Cap brand, we can expand our product and service offering to better serve customers.

RamTool.com will become a resource for Frequently Asked Questions about the brand transition. Shop.RamTool.com will be active but you will be unable to purchase products. Additional information will be provided when you log in to the Shop.RamTool.com website.

Please note that both RamTool.com and Shop.RamTool.com will be retired in 2023. 

Since the Ram Tool transition to White Cap will occur in two groups, the impact to your account might vary depending on where and how you currently conduct business. Please refer to the sections below to learn more.

For customers that purchase from branches located in Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia, your Ram Tool account is now inactive and a new White Cap account number was sent with your first White Cap statement. You should continue to use your White Cap account going forward.

For customers that purchase from branches located in Arkansas, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Ohio, Oklahoma, Tennessee, Texas, and West Virginia, you will continue to use your Ram Tool account number until February 13, 2023. Notifications will be sent with updated account numbers with your first White Cap statement.

For customers that purchase from branches in multiple states across both groups, you will have both a White Cap and a Ram Tool account number based on the state where you make purchases until all Ram Tool branches convert to White Cap on February 13, 2023.

For customers that purchase from branches located in Arkansas, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Ohio, Oklahoma, Tennessee, Texas, and West Virginia, beginning Feb. 23, 2023, if you have only a Ram Tool account, you will receive a new White Cap account number to use moving forward. Notifications will be sent with updated account numbers with your first White Cap statement.

If you purchase from branches located in Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia, you should have received a new White Cap account number with your first White Cap statement.

For customers that purchase from branches located in Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia, your Ram Tool account is now inactive, and you will continue to use your White Cap account going forward. Notifications were sent to customers with updated account numbers with their first White Cap statement.

For customers that purchase from branches located in Arkansas, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Ohio, Oklahoma, Tennessee, Texas, and West Virginia, you will continue to use your Ram Tool account until the branches in the states listed above convert to White Cap on Feb. 13, 2023. More information regarding the transition will be provided in the next few weeks.

Yes.

For customers that purchase from branches located in Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia, please note these important changes:  

1. Invoices and statements will come from White Cap.  
2. Invoices will have a new remittance address:
   PO Box 4852
   Orlando, FL 32802-4852 
3. Purchase orders will need to be created to White Cap.  
4. WhiteCap.com will be your new resource for viewing and paying invoices online via Billtrust through WhiteCap.com and viewing proof of deliveries. For detailed instructions on how to set up an account, refer to the selection below. Please note that you will not need to merge your previous Ram Tool account for invoice purposes.
5. To request our new W-9 reflecting our new White Cap Operating Entity name, visit www.whitecap.com/credit-application and complete the Contact Account Services form.
   
   Please note:       
   • You will still be able to view invoice details via Ram Tool’s Billtrust website through early 2023, however your portal will show no balance, even if you have an outstanding invoice. You can view your balance on White Cap’s Billtrust, which is accessible through WhiteCap.com.
   • Invoice detail for invoices previously billed through Ram Tool will not be available to view on WhiteCap.com. You will be able to see and pay the balance of those invoices only.

For purchases from branches located in Arkansas, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Ohio, Oklahoma, Tennessee, Texas, and West Virginia, you will continue business as usual with Ram Tool until February 13, 2023, including paying invoices via your current payment method and your current remit to. More information will be provided in the coming months.

If you purchase from branches located in multiple states across both groups, you will continue to receive invoices from Ram Tool with your Ram Tool account number for the branches that have not yet transitioned to White Cap. They will transition on February 13, 2023. You will continue to view and pay invoices from Ram Tool via your current payment method and your current remit to, while your White Cap invoices will transition to the payment process outlined above.

If a sales tax exemption applies, please email your certificate(s) to [email protected]. Please be sure to list White Cap, LP as the seller and include your White Cap account number. White Cap is registered for sales and use tax in all states. Therefore, sales tax will be included on your invoice unless an exemption applies.

To view an example of a White Cap invoice and how to locate your account and order information, click here.

Yes, please visit our website at WhiteCap.com and follow the instructions below to set up an account. Once your account is created, you will then be able to view and pay your invoices. 

• Step 1: Create a WhiteCap.com account by clicking here. 
• Step 2: Validate that your WhiteCap.com account is linked to your terms account.   
  • Log into WhiteCap.com.  
  • Click on your name on the top right.  
  • If your account number is present, you have been linked. If your account is not linked, click here.

For assistance, please contact your Account Manager or email [email protected].   

Please continue to make payments as you usually do. If you have any questions, please reach out to your local credit office at 866-857-0295. 

All new customers will need to complete a new credit application. For customers that purchase from branches located in Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia, new or inactive customers will need to complete a White Cap credit application.  

For purchases made from branches located in Arkansas, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Ohio, Oklahoma, Tennessee, Texas, and West Virginia, an updated Ram Tool application will be available until Feb. 13, 2023. After this date, new or inactive customers will need to complete a White Cap credit application.   

White Cap credit applications will need to be completed online by visiting  www.whitecap.com/credit-application. Please note that standard credit application processing will occur. 

Once your account converts, if a sales tax exemption applies, please email your certificate(s) to [email protected]. Please be sure to list White Cap, LP as the seller and include your White Cap account number. 

Please note that White Cap is registered for sales and use tax in all states. Therefore, sales tax will be included on your invoice unless an exemption applies. 

To request our new W-9 reflecting our new White Cap Operating Entity name, visit www.whitecap.com/credit-application and complete the Contact Account Services form. 

While each state has its own requirements, subcontractors and suppliers must serve a preliminary notice to preserve their right to file a mechanics lien in the future. This “Preliminary Notice,” or Prelim as it is commonly called, must be served on the owner, general contractor, and, if applicable to the project, the construction lender. This notice is a statutory notice and is not a reflection of the integrity of any contractor or subcontractor.
Click here to learn more.

For Ram Tool, please email [email protected]. 

For White Cap, please email the request based on the customer’s billing address to:  

• Virginia – Metro Northwest Credit Office – Email: [email protected] 
• North Carolina – Midwest Credit Office – Email: [email protected] 
• South Carolina, Georgia, Alabama, Florida – Southeast Credit Office – Email [email protected] 

For Ram Tool: 
For general contractor or project information, please email your job information to [email protected]
For questions related to prelim/lien notices, or other notice questions, please email [email protected] 

For White Cap
Please email your job information to [email protected]

Please reach out to the White Cap Account Services team at 866-857-0295 or contact your local branch or sales representative for assistance. 

White Cap does not have service charges.

White Cap does not have service charges.

No, your line of credit will not be impacted. If you have any questions or concerns, please reach out to your local credit office at 866-857-0295.

Please reach out to your Account Manager or visit our website at WhiteCap.com and follow these instructions:

Step 1: Create a WhiteCap.com account by clicking here. 
Step 2: Validate that your WhiteCap.com account is linked to your terms account.

• Log into WhiteCap.com.  
• Click on your name on the top right.  

If your account number is present, you have been linked. If your account is not linked, click here.
  

For assistance, please contact your Account Manager or email [email protected]. 

For customers that purchase from branches located in Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia, the Ram Tool return will be generated from White Cap.

Customers in Arkansas, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Ohio, Oklahoma, Tennessee, Texas, and West Virginia will receive credits from Ram Tool until the conversion on Feb. 13, 2023.

We encourage customers to issue two separate payment(s) and remit to the address listed on the statement/invoice to avoid a delay with the application of payment.

• Customers should pay the company that’s listed on the invoice.
  
  
• If you made a check to Ram Tool, it will be posted. The bank has been made aware of naming conventions that may be deposited during the integration period. 

• For customers that purchase from branches located in Alabama, Florida, Georgia, North Carolina, South Carolina, and Virginia, you will still be able to view your invoice details on Ram Tool’s Billtrust website through early 2023. However, the invoice will not show accurate balances, and you must access Billtrust via WhiteCap.com to pay outstanding Ram Tool invoices. 
  
  • Note that you will not be able to see past invoice details on WhiteCap.com.
     

• For purchases from branches located in Arkansas, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Ohio, Oklahoma, Tennessee, Texas, and West Virginia, you will continue to use the Ram Tool Billtrust website until the branches in these states convert to White Cap on February 13, 2023.
   
• For questions, please reach out to [email protected]

Please reach out to [email protected].

We’re excited to offer customers a seamless transition from Shop.RamTool.com to WhiteCap.com for purchasing products online. Please not that you will need to setup an account on WhiteCap.com to begin shopping. If you have not received an email yet to activate, please take the following steps: 

• Step 1: Create a WhiteCap.com account by clicking here. 
• Step 2: Validate that your WhiteCap.com account is linked to your terms account. 
  1. Log into WhiteCap.com.  
  2. Click on your name on the top right.  
  3. If your account number is present, you have been linked. If your account is not linked, click here.

For assistance, please contact your Account Manager or email [email protected]

Please note that Shop.RamTool.com will be retired in 2023. 

We’re excited to offer customers a seamless transition from Shop.RamTool.com to WhiteCap.com for purchasing products online. Please not that you will need to setup an account on WhiteCap.com to begin shopping. If you have not received an email yet to activate, please take the following steps: 

• Step 1: Create a WhiteCap.com account by clicking here. 
• Step 2: Validate that your WhiteCap.com account is linked to your terms account. 
  1. Log into WhiteCap.com.  
  2. Click on your name on the top right.  
  3. If your account number is present, you have been linked. If your account is not linked, click here.

For assistance, please contact your Account Manager or email [email protected]

Please note that Shop.RamTool.com will be retired in 2023. 

If you received an email asking to activate your WhiteCap.com account, please follow the steps below to create an account on WhiteCap.com.  

1. Visit WhiteCap.com and click Create an Account.
   Note: Email addresses cannot have hyphens in them.
2. Are you linked?
   Linking your account ensures you can access all web features, including custom pricing, when logged in. To confirm, click on “Account Overview” and you will see your company’s account number. If you do not see it, please reach out to [email protected] with your company’s account number and the order or invoice number of recent order.    

Click here to view all the benefits and features of WhiteCap.com!

Once your account has been linked, it can take up to 30 minutes for your order history to show. If it has been more than 30 minutes, please contact [email protected]. 

For assistance with WhiteCap.com web orders, email [email protected] or call 1-800-944-8322 and select option 2.

For assistance with Shop.RamTool.com web orders, email  [email protected] or call 1-888-726-8665 and select option 1.